Kaiglo Return Policy
Thank you for shopping with Kaiglo Stores Limited. We strive to provide you with a seamless and enjoyable shopping experience. All items delivered by Kaiglo undergo thorough quality checks and due diligence. However, if you are not satisfied with your purchase, we are here to help.
General Return Guidelines
To be eligible for a return or exchange, the following criteria must be met:
Item must be initiated for return within 3 business days of delivery.
Products must be in their original packaging with all tags intact.
Items must be unused, unwashed, and in the same condition as received.
All accessories, manuals, and free gifts must be included.
Authenticity seals must not be broken for relevant products.
Return Process
Initiate Return
Log in to your account, go to 'Order History', select the order and click 'Return' on the specific item.
Provide Details
Select the reason for return and upload clear photos/videos if the item is defective. Choose your preferred resolution (Refund or Exchange).
Authorization
Await approval from our quality assurance team. You will receive instructions on the next steps.
Return Item
Depending on your selection, drop off the item at our hub or wait for our pickup agent. Ensure it's properly packaged.
Return Exemptions
| Category | Policy |
|---|---|
| Fashion | Jewellery, inner-wear, swimwear, lingerie, and socks are exempted. |
| Home & Garden | Bedding, towels, assembled furniture, and breakable glassware. |
| Gadgets | Items with tampered serials or damage due to misuse (broken screens). |
| Beauty & Health | Cosmetics, supplements, sex toys, and contraceptives. |
| Groceries | Perishables, beverages with tampered seals, and sack-packaged food. |
| Others | Items delivered over 3 business days ago, clearance sale items, and near-expiry goods. |
Processing Timeline
Pickup & Drop Off
Usually processed within 1-3 business days after initiation.
Refund & Exchange
Bank refunds take 5-7 business days. Wallet refunds are instant upon approval.
The refund timeline starts from the day the item reaches our quality control center.
Still have questions?
Our customer support team is available 24/7 to help you with your returns.